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Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

1. Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
Which three files should you modify?

A) site.php
B) AnswerFeedback.php
C) site.ess
D) detail.php
E) AnswerFeedback.widget
F) standard.ess
G) standard.php

2. There is a requirement to create an add-in that has limited functionality for most profiles. However, supervisor profiles are allowed to use the full functionalityof this add-in. How can you set up and deploy this add-in?

A) For all supervisor accounts, open the Add-In tab of the Account Workspace and select the Administrator check box next to the add-in.
B) You can create a serverconfigProperty called supervisorRole, which will be defaulted to false. When you deploy the add-in using the Add-In Manager, you will change the SupervisorRole to true for the Supervisor profiles. The code within the add-in will use this serverconfigProperty to determine if full functionality of the add-in should be allowed.
C) Using the Add-In Manager, go to the Profile Access section of the add-in. For allof the Supervisor profiles, select the Run as Administrator check box.
D) Add-ins are deployed as DLLs to Oracle B2C Service and there is no way to divide permissions of these DLLs.
E) You can deploy the add-in with a configurationfile zipped with the DLL. Change the configuration file for the supervisor profiles so that the DLL will allow full access for those users.

3. The following C#.Net code is used during a chaining operation on an incident (some called methods are not shown).

A) Chaining with generic objects is not supported when using standard objects.
B) The suppressExternaiEvents option must always be set to true.
C) The suppressRules option must always be set to true when chaining generic objects.
D) The idspecified attribute of the ChainSourceld object should be true,

4. You are working in the B2C Service Customer Portal and are attempting to troubleshoot anAJAX issue with a custom widget. What would be the correct environment and procedure to use for debugging this issue?

A) in the Customer Portal Productionenvironment, by setting breakpoints in the RightNowEvent.js file
B) in the Customer Portal Production environment, by setting breakpoints in the logic, js file for the custom widget
C) in the CustomerPortal Development environment, by using phpoutlogO in the controller -php file for the custom widget
D) in the Customer Portal Development environment, by setting breakpoints in the logic, js file for the custom widget

5. Which is the correct way to update the primary email address of a contact in Oracle B2C Service with the ID =
8007000 and the email [email protected]?
A)

B)

C)

D)

E)