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Avaya 46150T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design and Customer Requirements | - Customer needs analysis
|
| Topic 2: Avaya IP Office Solutions | - IP Office features and configuration
|
| Topic 3: Unified Communications & Collaboration | - Voice, video, and messaging integration
|
| Topic 4: Contact Center Solutions for Midmarket | - Avaya Contact Center Select (ACCS)
|
| Topic 5: Avaya Midmarket / Midsized Solutions Overview | - Solution architecture for midsized enterprises
|
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
Question 1
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
A. J129
B. J179
C. K165
D. K155
E. J139
Question 2
Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?
A. Inbound email processing
B. Report creation
C. Supervisor actions
D. Quality management
E. Web communications
Question 3
A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?
A. Essential Edition
B. Select Edition
C. Preferred Edition
D. Basic Edition
E. Server Edition
Question 4
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?
A. Avaya has a long history of placing solutions in the contact-center environment.
B. I've already got everything I need from the IT team, I need to hear it from you!
C. In a way, aren't we all on the IT team?
D. Doing your due diligence with us will buy you sweat equity with IT.
E. Maybe we can help. What's keeping your agents from meeting their goals?
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: C |
