Target Audience

The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.

Exam Preparation

Questions in the exam are based on official training material provided by Oracle over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

Candidates should complete one of the below-mentioned pieces of training for the proper understanding of content and topics

There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from the ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner.

Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams.

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Questions in the certification examination are based on the real-world scenarios and cater to the real-time problems implementation difficulties, hence along with all the training material and tutorial it is of utmost importance for the candidate to possess practical knowledge and experience of working in the field of Oracle Customer Care and Billing Technology.

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Brief Details

Following are the quick details related to the Oracle 1z0-562 Certification Exam

Number of Questions: 70 Questions
Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.
Exam type: Multiple Choice Questions
Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.
Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Pass Score: 60%
Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal
Exam Code: 1z0-562
Duration: 120 minutes

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

Oracle 1z1-562 Exam Syllabus Topics:

Section	Objectives
Topic 1: Collections and Credit Management	- Collections 1. Collection Processes 2. Collection Controls 3. Debt Classes
Topic 2: Metering and Usage Management	- Meter Reads 1. High and Low Validation 2. Usage Processing - Meter Configuration 1. Meter Types 2. Meter Configuration Types 3. Register Configurations
Topic 3: Use the Oracle Utilities Application Framework	- Business Objects 1. Lifecycle Management 2. Algorithms 3. Business Services - Scripts and Service Scripts 1. Script Configuration 2. Framework Components
Topic 4: Billing and Rate Processing	- Rate Structures 1. Rate Versions 2. Rate Components 3. Rate Schedules - Billing 1. Cancel and Rebill 2. Bill Segments 3. Bill Completion
Topic 5: Navigate the Oracle Utilities Customer Care and Billing User Interface	- Control Central 1. Portals and Zones 2. User Preferences 3. Application Viewer
Topic 6: Payments and Financial Processing	- Payment Processing 1. Payment Distribution 2. Overpayment Management - Adjustments 1. Credit Notes 2. Financial Transactions
Topic 7: Customer Information and Account Management	- Service Agreements 1. Service Agreement Types 2. Service Point Relationships - Customer Management 1. Account Records 2. Premises 3. Person Records