Microsoft 070-404 : TS: System Center Service Manager 2010, Configuring (available in 2010)

070-404 real exams

Exam Code: 070-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Aug 26, 2026

Q & A: 165 Questions and Answers

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Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Configuration Management Database (CMDB)- Service asset and configuration items
  • 1. Discovery and synchronization
    • 2. CI classes and relationships
      Topic 2: Deploying and Configuring System Center Service Manager- Management packs configuration
      • 1. Service Manager data warehouse integration
        • 2. Importing and customizing management packs
          - Installation and initial configuration
          • 1. Prerequisites and system requirements
            • 2. Service Manager management server setup
              Topic 3: Service Catalog and Request Fulfillment- Service offerings
              • 1. Service request workflows
                • 2. Request offerings configuration
                  Topic 4: Security and Access Control- User roles and permissions
                  • 1. Role-based access control (RBAC)
                    • 2. Active Directory integration
                      Topic 5: Service Desk and Incident Management- Incident management workflow
                      • 1. Work item templates and queues
                        • 2. Incident lifecycle configuration
                          - Problem management
                          • 1. Root cause analysis processes
                            • 2. Problem record handling
                              Topic 6: Reporting and Data Warehouse- Reporting configuration
                              • 1. SSRS integration
                                • 2. Standard and custom reports

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